🌎
This job posting isn't available in all website languages

Training Specialist

📁
Customer Experience
📅
39 Total Views

THIS IS BLUE APRON

Chefs around the world wear blue aprons when learning to cook, and for us it has become a symbol of lifelong learning.  Our highly motivated group of food enthusiasts are inspired to work on complex business problems with creativity and passion always looking to learn something new. We take preparation seriously, embrace a spirit of excellence, and put in the extra effort in everything we do.  We are thrilled to be part of our customers’ lives, cooking and creating experiences in their home kitchens.

WHO'S IN THE KITCHEN 

The CX Training Specialist position requires a highly motivated and enthusiastic trainer who loves to work with people, is comfortable presenting to large groups, and is passionate about training and development. This position is dedicated to supporting our Customer Experience team, with a focus on training and onboarding all new hires as well as supporting quality assurance through grading agent performance, evaluating quality metrics and coaching any feedback points identified, along with any additional training for our CX team members. This role will require the candidate to be in office on site.

https://lh3.googleusercontent.com/c0MCECMxUw2xOjaHGsfrr3XrpSVsCjQRFCJVKJYM4Noov6YjzZ9kVweEyPNCPlgRMZWT4z0j7MSSt9IFeZEWQo5_Lq2M3ZXIbh-nBtY1EIaJN7ofpmzqZuKEssHWllQrdnHjpx9ZWHAT'S ON THE MENU 

 

  • Train and onboard all new hires with multi-channel communication strategies

  • Coordinate and oversee training incubation and transition to the floor for new hires 

  • Coordinate training and coaching for students who are not hitting KPI’s

  • Present weekly CX huddles and team huddles throughout the week

  • Be an expert on Customer Experience and Blue Apron processes and products

  • Support Customer Experience Operations with training facilitation for internal updates 

  • Update and improve existing training materials

  • Maintain and update e-learning resource library

  • Assist with basic content development on an ad-hoc basis

  • Meet and adapt to the needs of a variety of learners

  • Provide insights on training and development as our programs continue to evolve

  • Leverage training expertise and data trends to identify and explore quality gaps; conduct root cause analysis, identify performance / process improvement opportunities and share actionable insights.

NECESSARY INGREDIENTS 

  • Bachelor’s Degree preferred

  •  1-2 years experience in a customer experience related position

  •  1-2 years experience in training & development

  •  Strong communication, training, and analytical skills

  • Detail-oriented presenter with the ability to spot learning gaps

  •  Ability to take initiative, meet deadlines and follow through on projects

  •  Passionate about Customer Experience and helping others 

  •  Proficient with Microsoft Office, G-Suite

 

Additional Details

  •  This position works Monday - Friday 9 AM to 6 PM with required schedule flexibility

  •  This position is an hourly position

 

Blue Apron provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status or veteran status. In addition to federal law requirements, Blue Apron complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Austin, Texas

📁 Customer Experience

Total Views: 9866